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FAQ

Distributor

Why should I open a Distirbotr account?

With an online account, you can access your quotes and order history and track your past and pending orders.

General / Customer Service

How can I reach Synetik?

Telephone: 450-759-9449

Toll-free: 1 866 739-2400

Fax: 450-759-8555

Email: info@synetik-di.com

What are Synetik’s business hours?

Monday to Friday from 8:30 am to 4:30 pm

Can I buy your products online?

No, but an online quote option is available. One of our customer service representatives will contact you within 24 to 48 hours of your request to give you a quote. You can also contact our customer service by phone at 1-866-739-2400.

After I receive my quote, how long do I have to make an order?

Our quotes are valid for 30 days. After this time, the price may change.

Do you offer training after a product is purchased?

We can train workers or a resource person in your organization, depending on the case. Contact us for more details!

After I make an online quote request, how long do I have to wait for a response?

We'll get back to you within 24 to 48 hours.

Is there a warranty in case a part breaks?

Limited lifetime warranty – Ergonomic products

Synetik Design warrants its products against manufacturing defects for a period of 10 years from the date of purchase. The stool structure, pneumatic cylinder and all the fixed parts of the stool are guaranteed for life. The mechanism, foam and fabric are covered for 10 years. This warranty does not apply to products that must be replaced after normal wear and tear, or as a result of negligence, abuse, shipping damage or use other than in accordance with the instructions and warnings. Synetik Design makes no warranty that any of its products are suitable for any particular purpose and at no time shall be held liable in either tort or contract for any loss or direct, indirect, consequential, incidental and/or exemplary damages. This warranty is based on normal use, i.e. an eight-hour work day, only for users weighing up to 350 lbs for Synetik products and 300 lbs for distributed products.

Claims

During the warranty period, Synetik Design will repair or replace any products covered by this warranty found to be defective. Claims must be made with a Synetik Design representative.

Limit of warranty

Any defective product must be made available to the Synetik Design representative for inspection. This warranty is only valid according to the terms above and only for the original purchaser. The original purchaser is the one who purchased the new products at Synetik Design or at one of its authorized distributors for their own use.

Delivery / Warranty / Return

What are the shipping costs?

Shipping costs vary according to the destination and number of products ordered. You can contact our customer service to obtain the exact amount for your order at 1-866-739-2400.

Does Synetik ship outside Quebec?

Synetik ships its products everywhere! Right now our specialized products are mainly sold through distributors in North America and Europe, but we’re confident that they will become a value-added to any person looking to improve their posture at work.

Can I change a product if it isn’t suitable?

Yes, as long as it’s returned in its original packaging with proof of purchase within 10 days after it is delivered. Return shipping is payable by the user. Additional costs may apply if the product has been damaged.

How long does it take for a product to be shipped?

Orders take seven to 10 business days for our standard products. Our team will make every effort to deliver your products faster than that.

Products

What is the maximum weight the products can hold?

Synetik = 350 lb

Distribution: 300 lb

Bariatric products are also available. Some are guaranteed for users weighing up to 500 lbs. 

Are all Synetik products manufactured in Quebec?

All of Synetik’s products are manufactured in our plant in Joliette, Quebec. We do our utmost to provide you with a product designed with parts from Canadian companies to ensure you have superior quality.

Can I get a custom product?

Nothing is impossible! Some of our products have been designed at clients’ requests to meet specific needs. Send us your project and one of our representatives will look into the possibility of creating something custom-made to your needs. It’s essential, of course, that your request is realistic and within our field of expertise.

Can we try out a product before buying it?

You can try out a product for up to one week. Contact our customer service at 1-866-739-2400 for more details.

What is the difference between a TA180, a TA200 and a TA300?

The TA180 was the first ergonomic sit-stand stool created by the company. It improves the comfort of workers on jobs performed on elevated surfaces and reduces muscle fatigue in the feet and legs on jobs requiring standing for long periods of time.

The TA200 offers all the benefits of the TA180. Its larger seat, flatter front and non-slip suede band make it more stable for the user. Its mechanism can also angle it more steeply than the TA180.

The TA300 offers all the benefits of the TA180 and the TA200 combined. The addition of a back rest increases back support and reduces back muscle fatigue.